Last Updated: October 1, 2023
1.1. CryptoRecovery Solutions ("we," "our," or "us") is committed to safeguarding your personal information. This Privacy Policy ("Policy") describes how we collect, use, store, and disclose information when you access our website, applications, and related services (collectively, the "Services").
1.2. By using our Services, you agree to the practices described in this Policy. If you do not agree, please discontinue using the Services.
1.3. This Policy applies only to information collected through our online Services and does not apply to information collected offline or on third-party websites or platforms.
2.1. We collect information that you provide directly, generate automatically through usage, or that we receive from third-party sources.
Account Information: Email address, username, password, and other required account details.
Profile Information: Optional information to enhance your profile or for verification purposes.
Communication Data: Content of support requests and any details you share when contacting us.
Financial and Transactional Data: Cryptocurrency wallet addresses, transaction hashes, amounts, and related blockchain data. Blockchain transactions are public; we may analyze them using publicly available tools.
Log and Usage Data: IP address, browser type, device identifiers, pages visited, duration of visits, and diagnostic logs.
Cookies and Similar Technologies: We use cookies, pixels, and tracking technologies to improve user experience. You may adjust cookie preferences through your browser settings.
We may receive information from identity verification partners, analytics providers, public blockchain explorers, and fraud-prevention services.
3.1. We process collected information to:
- Operate, maintain, and improve the Services.
- Verify identity and confirm wallet ownership.
- Process transactions, security deposits, and service upgrades.
- Communicate technical alerts and support messages.
- Personalize content and optimize user experience.
- Conduct research and product development.
- Detect and prevent fraud, abuse, and security breaches.
- Comply with legal, regulatory, and tax obligations.
3.2. Legal bases include performance of a contract, legitimate business interests, or your consent where required.
4.1. We do not sell your personal information. We may share it:
- With your consent.
- With trusted service providers under confidentiality agreements.
- To comply with legal obligations or protect rights, property, or safety.
- During business transfers (merger, acquisition, sale).
5.1. We use encryption, access controls, and secure infrastructure to protect your data.
5.2. No method of online transmission or electronic storage is 100% secure. Absolute security cannot be guaranteed.
5.3. We retain personal information as long as necessary for the purposes outlined or as required by law.
6.1. Your data may be processed in countries other than your residence.
6.2. We implement safeguards such as standard contractual clauses to ensure adequate protection.
You may have rights including access, correction, deletion, restriction, portability, and withdrawal of consent. Exercise these rights by contacting us; we respond according to applicable law.
8.1. We may update this Policy periodically.
8.2. Material changes will update the "Last Updated" date and may include homepage alerts or notifications.
8.3. Continued use after changes constitutes acceptance.
For questions, concerns, or requests, contact: [email protected]
These terms are effective as of the date above.